Frequently Asked Questions
Do you deliver to my location?
We currently provide free home delivery to New Delhi and parts of Gurgaon, Noida, Faridabad and Ghaziabad. Though we’re over 20 years old in the business, online deliveries are new to us and we are trying our best to extend this delivery radius. You can enter your pin code for individual products and check delivery and timelines in your region.
If you are not covered in our area of delivery yet, please send us an email with details of your shortlisted products on info@woodmoebel.com We’ll try our best and someone will contact you if we can deliver!
Do you charge for delivery?
Yes, we are currently providing Free Home Delivery only to Delhi / NCR areas. This is a limited period offer and can be withdrawn at any time, without notice. MOQ- 2 ITEMS
Do you accept Cash on Delivery?
We’re afraid that COD payments are not available yet. You can, however, pay using any credit or debit card, net banking and most digital wallets.
What is your return policy?
Unfortunately, our products are not eligible for returns or replacements, except if they are delivered in a damaged condition to you.
I received my product damaged. What do I do?
That’s a rare and unfortunate occurrence! Request you to please share your order ID and a few pictures of the damaged part. Someone will contact you within 2 working day to coordinate pickup and refund/replacement. Please read the warranty policy before placing an order.
Can I see the product in person?
Yes, you may visit our store in M.G.Road, Ghitorni, New Delhi. However, we cannot guarantee availability of any particular product at all times and we suggest you call us and check for particular products before visiting.
Can I order a different polish or fabric colour from what's available on the website?
Yes, you may call our store number and check for availability of additional colours or fabrics. We’ll share options over whatsapp or email and once shortlisted, you could either place an order online (with the changes discussed in order comments) or via email/whatsapp.
ORDERS WITHOUT COMMENTS MIGHT GET PROCESSED WITHOUT YOUR CHANGES, SO PLEASE DO NOT FORGET TO FILL THAT COLUMN DURING CHECKOUT.
How do I maintain my furniture?
Please read our care instructions carefully.
Do the products require installation/assembly?
No, all our products are pre-assembled and do not require any kind of on-site installation.
I live in a high rise building with a small lift. How will delivery happen?
Please do mention lift size, society rules, door/entryway clearance or other delivery obstacles, if any, during checkout in the comments section. Our delivery executives will call you before delivery and discuss the same.
Do you make custom furniture?
Yes, we do undertake selected custom orders. You may call/whatsapp on +91 9818246580 or mail us on info@woodmoebel.com to discuss your preferences.
